Subject: Refund Approval (Missing Item) / 9606731514
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Tue, 13 Oct 2020 03:01:00 -0700 (MST)

Hi Team 
Problem Statement: Process the RMA for the missing item 
Ticket ID: 1567041 
Order Date: Oct 6, 2020 
Order ID: 9606731514 
Tracking ID: FC1007000870 
Total Price: AED 18 

Missing Item - 162345938, WYCON Cosmetics Natural Skin Foundation 162345938 - - WYCON Cosmetics Natural Skin Foundat 

Issue Description: 1 item is missing as per the customer. 

Case history: The customer received his order but he claims that 1 item is missing from his order but as per the Consignments all items have been delivered successfully. We've informed him but still customer is saying the 1 item is missing. 
Customer's history: As we have checked with the customer's mail so we have found that customer is shopping with us since 2018. 

Assistance required: We request you please process the RMA for this missing item and close the issue. 
Regards 
Rehan