Subject: RE: RE: Status for order id 6226979545 not changed to NDR - Refund not processed
From: "Jagmohan Urmaliya (TCS)" <[email-masked]>
To: Malik Ismail <[email-masked]>, FarEye Support <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Vishwajeet Singh <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 13 Oct 2020 08:31:27 +0000

HI Malik,

   Return is created  now in OMS.

Regards
Jagmohan

From: Malik Ismail <[email-masked]>
Sent: Tuesday, October 13, 2020 9:52 AM
To: FarEye Support <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: [email-masked]; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: RE: RE: Status for order id 6226979545 not changed to NDR - Refund not processed

Hi @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>,

Please assist to create RMA , as NDR status updated but no RMA created. 6226979545 - CRDSAL0071808820

Regards,
Malik
From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 6:16 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Status for order id 6226979545 not changed to NDR - Refund not processed

External email sender, please take precaution.
Dear Malik,

As the concern is addressed in previous mail hence, we are proceeding with the ticket # 162344 closure. Should you need any further information, please do not hesitate to contact us on [email-masked]<mailto:[email-masked]> or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  c

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Cae1d86513ef7480c74c108d86f3c282a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381651445114808&sdata=5tLCUDwWVV2%2BNyZbPppjr%2FokgKDSLZYSnMY88AErPRg%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Cae1d86513ef7480c74c108d86f3c282a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381651445124799&sdata=HILQo%2FT2FNe1yVYH%2FAyaJHxm2FP7IuLxOk%2BrMQavPJY%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
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On Mon, 12 Oct at 12:45 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Malik,

we have republished the RTO Initiated status for the shared AWBs. Below sharing the Request Data of the AWB  "CRDSAL0071808820 " for your reference that was sent to the API Gateway:
​
[Image removed by sender.]Let us know if any further assistance further required from our end.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Cae1d86513ef7480c74c108d86f3c282a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381651445164785&sdata=oEiFs4E%2BzNtaNakVs2ZfhHV8LxB5BeYa9TiM6X6gweE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Cae1d86513ef7480c74c108d86f3c282a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381651445164785&sdata=%2BFniKRVgZW%2FBhsYIs5hDOAZ1zoOQySExaK424FPqP%2Bk%3D&reserved=0> to check the details.

Thanks and Regards,

Arpana Raj | Technical Engineer

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On Mon, 12 Oct at 12:16 PM , Malik Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sanjeev,

Shipment returned 03-10-2020.

[Image removed by sender.]

Regards,
Malik
From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 6:41 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Status for order id 6226979545 not changed to NDR - Refund not processed

External email sender, please take precaution.
Dear Malik,

As per our previous mail, please help us with the required details so that we can proceed further with the case.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Cae1d86513ef7480c74c108d86f3c282a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381651445214764&sdata=iQt533wT094tWTYvCCzPMlth1icmX70fOFqfUDOsUds%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Cae1d86513ef7480c74c108d86f3c282a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381651445224760&sdata=mVxvqjWiN7q9bv8XLPOPKdTyzRqQ6Au182xJFMFgn9E%3D&reserved=0> to check the details.
Thanks,
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On Fri, 9 Oct at 2:14 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Nayan,

Thanks for the confirmation.
​
@Ismail, as per our previous mail, please help us with the timestamp at which the same has to be updated.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Cae1d86513ef7480c74c108d86f3c282a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381651445264740&sdata=1Gz%2BuqBdFnUMF81zFxxJ4qYXNa7Mo11aJuaJyVUCWNc%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Cae1d86513ef7480c74c108d86f3c282a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381651445274735&sdata=x8bNU67dHgemy%2F%2BcDMVHVp8ABWDpXx7MR4lG1VA5R4Y%3D&reserved=0> to check the details.

Ipsit Sharma
Technical Engineer | Fareye

Call: +91 70-6595-6595
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162344:211857
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162344:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com