Subject: RE: [#1511636] - inbound call
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mustafa Chakki <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 13 Oct 2020 08:18:20 +0000

@Mustafa Chakki<mailto:[email-masked]> @Rashid Gafoor  Kaskar<mailto:[email-masked]> Please see the attachment shared by the customer and the transaction reference provided by the bank: 70230740344.

Please check and do the needful.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Sunday, October 11, 2020 1:33 PM
To: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: [#1511636] - inbound call

Hi team,

Please see the below and action the ticket# 1467845 accordingly.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 1:23 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Harish Thakor <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1511636] - inbound call

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 11:47 AM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Harish Thakor <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1511636] - inbound call

Hi Rashid / Mustafa,

Please see the attachment as shared by the customer.

Kindly do the needful at the earliest.

70230740344 رقم التحويل او الاشعار من البنك

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 28, 2020 5:42 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Harish Thakor <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1511636] - inbound call

Hi,

We are not able to find any realization with this number.

Kindly provide us with deduction details in customer bank statement to validate it in our records.

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 28, 2020 1:07 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Harish Thakor <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1511636] - inbound call

External email sender, please take precaution.
Dear,

Transaction reference: 70230740344

Date of Capture: 7th of September 2020.

Regards,
Wafa'a Al Fawareh
Backoffice | Crystel
[email-masked]<mailto:[email-masked]>
On Mon, 28 Sep at 10:34 AM , Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>> wrote:
Hi,

Please provide us the transaction reference and date of transaction to validate in our records.

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 27, 2020 10:36 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Harish Thakor <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1511636] - inbound call

External email sender, please take precaution.
Dear Team,

Urgent reminder.
[Image removed by sender. Image removed by sender.]
transaction number: 70230740344

amount: 42 KWD
customer e-mail: [email-masked]<mailto:[email-masked]>

customer number: +96566683623
Regards,
Wafa'a Al Fawareh
Backoffice | Crystel
[email-masked]<mailto:[email-masked]>
On Wed, 23 Sep at 4:57 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #1511636<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1511636&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd3424da4e73c493cf79008d86dc739c8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380049716122137&sdata=ZnstncLYH4tykxXm4XQaQFicM%2BEgmQu82oy%2Fkk31iwo%3D&reserved=0> raised by Fatemahmm.fm ([email-masked]<mailto:[email-masked]>).
Problem Statement: the customer ordered and the amount deducted but there is no order on the system

Order ID: ***
Tracking ID: ****

Assistance Required: need an urgent refund

Issue Description:
the customer ordered and the amount deducted but there is no order on the system the customer sent a proof at ticket number : 1467845

transaction number: 70230740344

amount: 42 KWD
customer e-mail: [email-masked]<mailto:[email-masked]>

customer number: +96566683623

Regards,
CS Team
On Wed, 23 Sep at 4:55 PM , Fatemahmm.fm <[email-masked]<mailto:[email-masked]>> wrote:
Problem Statement: the customer ordered and the amount deducted but there is no order on the system

Order ID: ***
Tracking ID: ****

Assistance Required: need an urgent refund

Issue Description:
the customer ordered and the amount deducted but there is no order on the system

transaction number: 70230740344

amount: 42 KWD
customer e-mail: [email-masked]<mailto:[email-masked]>

customer number: +96566683623

Regards,
CS Team

1511636:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd3424da4e73c493cf79008d86dc739c8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380049716122137&sdata=%2BsQeA%2ByNyzCoXVvGaE8lmduP%2BvZuBNE7hC4RjjFh1rA%3D&reserved=0>

1511636:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com