Subject: NDR Late refund // 6227760371
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 13 Oct 2020 01:00:10 -0700 (MST)

Hi Team, 

Ticket- 1562099 

Problem Statement: NDR Late refund 

Order Date : Sep 26, 2020 
Order ID: 6227760371 
Tracking ID: CRDSAL0073686120 

Assistance Required: Need urgent refund 

Issue Description: The order has been shipped on 29 Sep 2020 but still not delivered to customer. 

As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT". 

Kindly check and advice as customer is waiting for the refund. 

Thank you for your help! 

Regards, 
Shivani