Subject: Fatal Audit Sep 21-26
From: Shakeeb Arsalan <[email-masked]>
To: Algaili Ahmed <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 13 Oct 2020 00:28:21 -0700 (MST)

Hi Algaili, 

As you are already aware that we have started the auditing for emails/chats, You have one fatal case on dates between 21st Sep and 26th of Sep, and I want you to go through with the details and make sure that the same thing won't happen again. 

Audit Type 	Audited By 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Shakeeb Arsalan 	Algaili Ahmed 	1507840 / [email-masked] 	9602618075 	22-Sep-20 	26-Sep-20 	0% 	Fatal 

Reason for Fatel : 

1507840 9602618075: The child ticket created was not proper (as you have copied the customer's email only in the description) 

What should have been done: 
the issue should have been put properly in the child ticket. 

Regards 
Shakeeb