Subject: Re: Return Processing Request - 6215280951
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: mohamed nagy <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 13 Oct 2020 00:22:07 -0700 (MST)

Hi Jessie, 

Please advise on the below case. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "mohamed nagy" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 10 October, 2020 20:30:44 
Subject: Re: Return Processing Request - 6215280951 

Hi Jessie, 

The RMA is still not processed. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "mohamed nagy" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 10 October, 2020 14:32:37 
Subject: RE: Return Processing Request - 6215280951 

Hi Apoorv, 

Check if RMA # 1000055828 is processed now. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, October 9, 2020 11:59 AM 
To: Mohamed Nagy <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Return Processing Request - 6215280951 

External email sender, please take precaution. 

Hi Team, 

Order number: 6215280951 

AWB: 46171421166, 46171624833 

Customer returned the following items under above AWB: 162201655, 162073868, 162346676, 162478007, 161098370, 161096651 which are showing delivered on Aug 29, 2020. The same was escalated via Child Ticket: 1512000 however, the ticket is pending since 16 days now. 

Request you to please assist in closing this case as the items are returned since August. 

Appreciate your assistance. 

Regards, 

Apoorv 
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