Subject: Re: RE: RTO order to be refunded
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Oct 2020 05:46:58 +0000

Dear Malik,     Greeting from FarEye!  We have received your concern regarding the order refund. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same.         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/acc0eafcfd0d613a191c91eeb2570d72b918a5d06bcff69114a54a4a003d7a6c or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Garima Mathur, Technical Engineer  FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Tue, 13 Oct at 11:01 AM
                            ,  Malik Ismail <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support, 

  

 Please assist to update NDR status on hybris to process refund. 

  

 AWB CRDSAL0065494520 – Order 6222737931 

 Returned date 26-09-2020 

  

 

 

   
 
 Regards, 

 Malik  

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 13, 2020 12:45 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RTO order to be refunded 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team. 

 

   

 
 Problem Statement: Order not delivered (RTO) 

 
 
 Order Date : 
Sep 9, 2020 

 
 
 Order ID:  6222737931 

 
 
 Tracking ID: CRDSAL0065494520 

 
 
 Assistance Required: Need Urgent Refund. 

 
 
 Issue Description: The order was placed on
Sep 9, 2020, and shipped with Saudi Post under tracking (CRDSAL0065494520). Now as per Saudi Post the shipment has been returned to WH on Sep
 26, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

 
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