Subject: Fwd: Arabic Language Test - Md Fahad
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 12 Oct 2020 22:45:53 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Oct, 2020, at 20:58, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Md Fahad / (400095) 7080406831 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all, I will try to explain the whole situation to the customer and apologize for the mistake that I have done and for the inconvenience caused. I will assure the customer that this time there will not be any problem and tell him to wait for another 30 minutes. Along with the existing order that he has placed, I will give him an coupon of 20% off next time when orders next time. This time I will make sure that the order reaches the customer before the given time. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Md Fahad, my father's name is nazir Abbas, as for as my qualification is concerned, I completed my graduation from lucknow University and post graduate from Kmc University. 
I joined Genpact as a content reviewer in 2018 , since then I am working overthere. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	حل استعلام الزبائن خدمة جليلة عندي وبناء علاقة جيدة مع الزبائن مما يساعد الشركة في المستقبل 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	طبعا. 
أنني أشعر بالسعادة والفرح عندما أساعد شخصًا ما على أي حال. 
لذلك في وظيفة خدمة العملاء، سيكون واجبي هو مد يد المساعدة للأشخاص الذين يواجهون مشاكل. 
هذا سيجعل مزيجًا رائعًا من المهنة والرحمة. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	زرت مومبائ حاليا، فعلمت انها هي احدي اكبر مركز التجارة في الهند، وهناك اماكن كثيرة للزيارة، فوصلت مع اصدقائي الي بوابة الهند، فقدت انها هي احدي اكبر مركز نشاط للسياحة الشهيرة في مومبائي، وتقع علي شاطئ ميناء افولو، وتطل علي البحر الهندي، وبقيت لاحتفال بذكري زيارة ملكية جورج الخامس، ومنظر البوابة يبو منظرا جميلا و بهيجا خاصة في الليل،، فان بوابة الهند ليست باداة تاريخية، بل هي مثال للهندسة العجيبة والرائعة في نفسها.