Subject: Re: RE: Refund not processed// 6218787725
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Oct 2020 05:22:47 +0000

Dear Malik,     We are checking the concern, with for the above shared AWB and we will update you shortly.     Thanks for your kind cooperation.     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.       Thanks and Regards,  Rup Singh Gurjar Technical Engineer | FarEye      Call: +91 70-6595-6595 ||www.getfareye.com||         7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                    
                           
                            On
                            Tue, 13 Oct at 10:34 AM
                            ,  Malik Ismail <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support, 

  

 Please assist to update “NDR” status on Hybris to process refund. 

  

 AWB 46173697216 – Order ID 6218787725 

 Returned date 12-09-2020 

  

  

 

 Regards, 

 Malik  

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 13, 2020 6:32 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Refund not processed// 6218787725 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 
 Hi Team. 

 

   

 
 Problem Statement: Order not delivered (RTO) 

 
 
 Order Date : Aug 26, 2020 

 
 
 Order ID: 6218787725 

 
 
 Tracking ID: 46173697216 

 
 
 Assistance Required: Need Urgent Refund. 

 
 
 Issue Description: The order was placed on
Aug 26, 2020, and shipped with Aramex under tracking (46173697216). Now as per Armaex the shipment has been returned to WH on
12 Sep 2020. but in hybris the status is still in transit.  

 

Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

 

  

 
 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

 

From:
"Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 12 October, 2020 08:44:14 
Subject: Refund not processed// 6218787725

 

   

 

 

 Hi Team, 

 

 

  

 
 Problem Statement: Refund Not Processed 

 

 
 
 Order Date : 26-Aug-2020 

 
 
 Order ID: 6218787725 

 
 
 Return Tracking ID: 46173697216 

 
 
 Assistance Required: To process the refund. 

 

 
 
 Issue Description: As per Aramex website the order has been returned to WH on 12 Sep 2020, kindly check whether the order received to WH or not so that refund will
 processed asap. 

 

 

 

   

 Regards, 

 
 
 Algaily 

 

  

 

 
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