Subject: RE: Refund not processed// 6218787725
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, FarEye Support <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Vishwajeet Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 13 Oct 2020 05:04:21 +0000

Hi @FarEye Support<mailto:[email-masked]>,

Please assist to update “NDR” status on Hybris to process refund.

AWB 46173697216 – Order ID 6218787725
Returned date 12-09-2020

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 13, 2020 6:32 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund not processed// 6218787725
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date : Aug 26, 2020
Order ID: 6218787725
Tracking ID: 46173697216
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Aug 26, 2020, and shipped with Aramex under tracking (46173697216). Now as per Armaex the shipment has been returned to WH on 12 Sep 2020. but in hybris the status is still in transit.
Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 08:44:14
Subject: Refund not processed// 6218787725

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 26-Aug-2020
Order ID: 6218787725
Return Tracking ID: 46173697216
Assistance Required: To process the refund.

Issue Description: As per Aramex website the order has been returned to WH on 12 Sep 2020, kindly check whether the order received to WH or not so that refund will processed asap.

Regards,
Algaily

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