Subject: RE: Refund to be process(6217944454)
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 13 Oct 2020 04:45:13 +0000

Hi Fauzan,

Escalated to tech.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 13, 2020 7:26 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund to be process(6217944454)
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 October, 2020 12:32:36
Subject: Refund to be process(6217944454)

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Aug 22, 2020
Order ID: 6217944454
Return Tracking ID: 46172737380
Assistance Required: Need Urgent refund

Issue Description: Customer raised a return request for 05 items and as per customer she handed over all 05 items to the courier team and as per the courier team they delivered the items to the warehouse on Sep 12, 2020.
​
But according to the hybris the refund has been not processed for 05 item, So we request you to check under RMA 24071613 how many item has been received in our warehouse.

We would request you to please process the refund as customer is threatening to complain in the Ministry of Commerce.

Regards,
Abhishek  Borgaonkar

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