Subject: Refund approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 12 Oct 2020 21:24:33 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Sep 10, 2020 
Order ID: 6222878799 
Tracking ID: CRDSAL0065502120 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Sep 10, 2020, and shipped with Saudi Post under tracking ( CRDSAL0065502120 ). Now as per Saudi Post the shipment has been returned to WH on Sep 26, 2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 5 October, 2020 12:11:51 
Subject: Refund approval 

Dear Team , 

# 1506785 

Problem Statement : the order return to original / Refund approval. 

Order Date : Sep 10, 2020 
Order ID: 6222878799 
Tracking ID : CRDSAL0065502420 
Total Price : SAR971.25 

Issue Description : The Customer placed the order on Sep 10, 2020and shipped from our side on 
9/11/20 , as the hyper is IN_TRANSIT and SAUDIPOST IS RTO , 

Case history : The customer reached out to us on 1 Oct 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper the customer with us from 10/25/19 and this the 1st order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader