Subject: Re: Refund approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Abdulqader Ahmed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 12 Oct 2020 20:36:30 -0700 (MST)

Hi Abdulqader, 

You have not escalated this case to WH to check if they have shipped the item or not. escalate first to WH if you dont get an update then escalate for refund approval 

Regards, 
Fauzan 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 12 October, 2020 12:42:21 
Subject: Refund approval 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1457532 

Order Date :Apr 16, 2020 

Order ID: 6482713673 

Tracking ID : S001061356790 , 45766260083 

Total Price : SAR 599.00 

Issue Description : 
The order was placed on Apr 16, 2020 but he did not receive his complete order 
now he is looking for his missing item or refund. 

item detail: 
161679751 - - Cambrass Printed Moses Basket with Frill Detail Price (SAR599.00) 

Case history : The customer reached out to us on 9 Oct 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 4/16/20 and this is his 3rd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqadr