Subject: Late Shipping /Click and collect // 6226961736 // 1558937
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Oct 2020 20:22:34 -0700 (MST)

Hi Team, 

Order Number: 6226961736 
Store Code: Max-60187 

Order placed on Sep 24, 2020 and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on +966504315794 
and ask them to collect their order. 

Thank you for your help! 

Regards, 
Fauzan 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 12 October, 2020 12:30:17 
Subject: Late Shipping /Click and collect // 6226961736 // 1558937 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Sep 24, 2020 

Order ID: 6226961736 
Tracking ID: 622696173623999991 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Sep 24, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 

Child ticket: 1565341 has been created, however no response has been received and order status is still pending. 

Customer is chasing us for his/her order so we request you to expedite the delivery date. 

Regards, 
Nitesh