Subject: Late collection CNC: Case id - 1473037 Order Number: 9601081228
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 12 Oct 2020 20:19:30 -0700 (MST)

Hi Team, 

Order Number: 9601081228 
Store Code: Babyshop-10026 

Order placed on Sep 2, 2020 and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on +971552916198 
and ask them to collect their order. 

Thank you for your help! 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 12 October, 2020 12:18:28 
Subject: Late collection CNC: Case id - 1473037 Order Number: 9601081228 

Hi Team, 

Please assist us on the below concern as we are not getting any response from store POC. 

Problem statement: Please note that as per the warehouse below order already shipped from the warehouse on 9/5/2020 

Case id - 1473037 
Order Number: 9601081228 
Order Created: 9/2/2020 
AWB - 960108122899990001 

Order Delivery Mode: Store pickup 
Store: Babyshop10026 

Assistance required: Update the order status as ready for the collection and inform the customer to collect his order. 

Regards, 
Manish