Subject: Refund approval // 9796581685 // 1540022
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 12 Oct 2020 20:03:19 -0700 (MST)

Hi Team, 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 12 October, 2020 11:08:13 
Subject: Refund approval // 9796581685 // 1540022 

Hi Team, 

Problem Statement: Return and Refund status 

Order Date : Aug 9, 2020 

Order ID: 9796581685 
Return Tracking ID: RP0828001634 
Assistance Required: Need refund to customer 
RMA: 43371163 

Issue Description: As per the customer, he raised a return request for 4 item and handed over to the courier team. 

Customer received refund for 1 item, however for other 3 items refund is still pending. 

161974248 - - Iconic Wide Fit Solid High-Rise Palazzo Pants with Pocket Detail, (SPLASH) 
162162059 - - Textured Top with 3/4 Sleeves and Tie Ups, (SPLASH) 
161811033 - - Textured Top with Mandarin Collar and Long Sleeves (SPLASH) 

Price of the above items: AED 117 

As per the update from warehouse team, they received only one item for which refund has been processed. 

Kindly look into this and assist further. 

Regards, 
Nitesh