Subject: Re: Refund issue #6221072971
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 12 Oct 2020 19:59:18 -0700 (MST)

Hi Imran, 

Please find the store name and code in the attachment. 

Store Name: Max. Galleria - badiya , Riyadh 
Store Code: 60114 

Regards, 
Fauzan 

From: "Mohd Imran" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 10 October, 2020 21:41:43 
Subject: RE: Refund issue #6221072971 

Hi [ mailto:[email-masked] | 
@Fauzan  Ahmad . Musalman ] , 

Can you check with customer and let us know the store name please. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Saturday, October 10, 2020 8:23 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Refund issue #6221072971 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case. 

Regards, 

Fauzan 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 9 October, 2020 21:35:56 
Subject: Refund issue 

Hi Team, 

Problem Statement: Refund Not Proccessed 
Order Date : 03/09/2020 

Order ID: 6221072971 
Tracking ID: FP09040001953 

Assistance Required: Refund not processed 
Issue Description: Customer returned the item at store and received a receipt indicating that the amount will be credited to " Credit card " however he complains that he did not receive the amount and there is no RTS proof in the Hybris. neither return is appearing . 

Kindly do the needful and find the attachment . 

Regards, 
Shafeeque 

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