Subject: Delay in update the NDR Status // 6222541959
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 12 Oct 2020 19:50:10 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Sep 8, 2020 
Order ID: 6222541959 
Tracking ID: CRDSAL0064001220 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Sep 8, 2020 , and shipped with Saudi Post under tracking ( CRDSAL0064001220 ). Now as per Saudi Post the shipment has been returned to WH on Sep 19, 2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 12 October, 2020 10:25:50 
Subject: Delay in update the NDR Status // 6222541959 

Problem Statement: Delay in update the NDR Status 

Order Date: Sep 8, 2020 
Order ID: 6222541959 
Tracking ID: CRDSAL0064001220 
Assistance Required: Need to update as NDR. 
Issue Description: The order has been return to the Origin on 19 Sep. but still not marked as NDR. 
so kinldy do the needful ASAP. 
Regards, 
Syed Ataullah