Subject: Re: Refund processed without collection while the RMA got cancelled
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 12 Oct 2020 19:48:56 -0700 (MST)

Hi Shafeeque, 

Kindly create a Manual AWB for to collect the items. 

Regards, 
Fauzan 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 12 October, 2020 10:24:02 
Subject: Refund processed without collection while the RMA got cancelled 

Hi Team, 

Problem Statement: Refund processed without collection while the RMA got cancelled 

Order Date : 20/08/2020 

Order ID: 2000073895 
Tracking ID: ,R827185,R827179 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created for 7 items under 3 AWB while 1 RMA R828341 with 2 items is collected. and the refund is processed for all the created AWB . customer wants collection and the AWB is cancelled. 
Cancelled AWB R827185,R827179 

Kindly the needful. 

Regards, 
Shafeeque