Subject: Re: KNET Deduction // [email-masked] // 1508982
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>, Mustafa chakki <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Mon, 12 Oct 2020 19:45:12 -0700 (MST)

Hi Team. 

Kindly assist us on the below case, customer is chasing us. 

Regards, 
Fauzan 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nitesh Singh" <[email-masked]> 
Sent: Friday, 25 September, 2020 16:40:05 
Subject: KNET Deduction // [email-masked] // 1508982 

Dear Rashid, 

Please assist with the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 25 September, 2020 15:47:05 
Subject: Amount Deduction // [email-masked] // 1508982 

Hi Team, 

With reference to email address: [email-masked], Customer is complaining that an amount was deducted on 30 july & 01 august, 2020 however as per our records, no order was placed on that date. 

Customer provided the statement as attached. 

Kindly look into this and do the needful. 

Thanks, 
Nitesh