Subject: Re: 6218984548 // Refund Not Processed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 12 Oct 2020 19:38:49 -0700 (MST)

Hi Jessie, 

WH has updated to do manual refund kindly assist us to process the RMA. 

Regards. 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "M Ataullah" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 3 October, 2020 16:42:05 
Subject: RE: 6218984548 // Refund Not Processed 

Checking with WH team 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Friday, October 2, 2020 5:45 PM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; M Ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: 6218984548 // Refund Not Processed 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

Kindly help us to process the refund for the below case. 

Order: 6218984548 

Order Date: Aug 26, 2020 

RMA: 46179771400 

as we created child ticket but we did not get any update. 

The item has been returned under AWB: 46179771400 and the total value is SAR66.12. 

Thank you for your help. 

Regards, 

Fauzan 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 2 October, 2020 17:41:45 
Subject: 6218984548 // Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Aug 26, 2020 

Order ID: 6218984548 

Return Tracking ID: 46179771400 

Assistance Required: Need urgent process the RMA 1000004947 

Issue Description: Customer raised a return request for 1 item and as per customer she/he handed over the item to the courier team. 

As per tracking ID it has been received from our end, so kindly do the QC process for the below RMA. 

Regards, 

Ataullah 

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