Subject: Refund not processed// 6218787725
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 12 Oct 2020 19:31:55 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Aug 26, 2020 
Order ID: 6218787725 
Tracking ID: 46173697216 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Aug 26, 2020 , and shipped with Aramex under tracking ( 46173697216 ). Now as per Armaex the shipment has been returned to WH on 12 Sep 2020 . but in hybris the status is still in transit. 
Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 12 October, 2020 08:44:14 
Subject: Refund not processed// 6218787725 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 26-Aug-2020 
Order ID: 6218787725 
Return Tracking ID: 46173697216 
Assistance Required: To process the refund. 

Issue Description: As per Aramex website the order has been returned to WH on 12 Sep 2020, kindly check whether the order received to WH or not so that refund will processed asap. 

Regards, 
Algaily