Subject: 6223381173 // Delay in order status update // NDR
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: M Ataullah <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 12 Oct 2020 19:26:44 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Sep 12, 2020 
Order ID: 6223381173 
Tracking ID: CRDSAL0065539420 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Sep 12, 2020 , and shipped with Saudi Post under tracking ( CRDSAL0065539420 ). Now as per Saudi Post the shipment has been returned to WH on Sep 19, 2020 . but in hybris the status is still in transit. 
Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 12 October, 2020 08:19:27 
Subject: 6223381173 // Delay in order status update // NDR 

Problem Statement: Delay in order status update. 

Order Date : 12-Sep-2020 
Order ID: 6223381173 
Tracking ID: CRDSAL0065539420 

Assistance Required: NDR 
Issue Description: The order has been Returned to Origin, so kindly Update as NDR. 
Regards, 
Syed Ataullah