Subject: Re: RE: Status for order id 6226979545 not changed to NDR - Refund not processed
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Oct 2020 02:15:36 +0000

Dear Malik,     As the concern is addressed in previous mail hence, we are proceeding with the ticket # 162344 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.       After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.             An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  c        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Vikash Kumar,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 12 Oct at 12:45 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Malik, 

we have republished the RTO Initiated status for the shared AWBs. Below sharing the Request Data of the AWB  "CRDSAL0071808820 " for your reference that was sent to the API Gateway:

​ 

Let us know if any further assistance further required from our end.  

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
  Thanks and Regards, 
   
 Arpana Raj | Technical Engineer

  

FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595 

 

  

  

 

  

  Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.  

 
                           
                            On
                            Mon, 12 Oct at 12:16 PM
                            ,  Malik Ismail <[email-masked]>  wrote:
                             
 Hi Sanjeev, 

  

 Shipment returned 03-10-2020. 

  

 

 

   
 
 Regards, 

 Malik  

 

 

  
 From: FarEye Support <[email-masked]>  
Sent: Monday, October 12, 2020 6:41 AM 
To: Malik Ismail <[email-masked]> 
Cc: [email-masked]; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Status for order id 6226979545 not changed to NDR - Refund not processed 

 

 
External email sender, please take precaution.

 

 

 Dear Malik, 

 

   

 
 As per our previous mail, please help us with the required details so that we can proceed further with the case. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Sanjeev Pandey, 

 

 

 
Technical Engineer

 

 

 

 

FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Fri, 9 Oct at 2:14 AM
, FarEye Support <[email-masked]> wrote: 

 

 
 Dear Nayan, 

 

   

 
 Thanks for the confirmation. 

 

​

 

 @Ismail, as per our previous mail, please help us with the timestamp at which the same has to be updated. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

Ipsit Sharma 
Technical Engineer | Fareye

 

   

 

 
 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 Digital Disruptor 

 

 

 

 Recognized 

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

   

 

 

 

 

 

  

 

 

 

  

 

 

 

 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message
 is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
 
162344:211857

 

 

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