Subject: Re: refund issue case ID: 1360251
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ammar Asif <[email-masked]>
Date: Mon, 12 Oct 2020 19:03:30 -0700 (MST)

Hi Ammar 

The refund already processed. this case is to transfer my credit to customer account. also the Jira ticket is wrong and not related to this case. 
Kindly explain the case in escalations so we can understand the case and do the needful. However i will escalate the case but please from next time escalate properly. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 13 October, 2020 06:05:26 
Subject: refund issue case ID: 1360251 

Problem Statement: refund not processed 
Order Date :apr 8, 2020 
Order ID: 6210520349 
amount : 219.5 sar 
return tracking ID : ​46070726262;H098EF2 
jira ticket: https://landmark.atlassian.net/browse/REL-11512 5 
Assistance Required: Need refund 

Issue Description: kindly do manual refund asap 

regards 
ammar asif