Subject: Re: money deduction issue case ID:1397741
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 12 Oct 2020 18:57:13 -0700 (MST)

Hi Ammar, 

Please understand what i will write. and do not do this mistake again. 

For any any case where customer is claiming for double deduction in KSA. ask customer to raise objection request again the deduction (تقديم طلب اعتراض على عملية الخصم) and share with us the first and second deduction transaction ID. The attachment which shared by customer showing only the date and amount of the deduction we can not check without transition ID. 

I hope you will understand this. you can call me if you need more clarification 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 1 October, 2020 08:22:00 
Subject: money deduction issue case ID:1397741 

Problem Statement: money deducted twice 
Order Date : 15-Apr-2020 
Order ID: 6482239060 
Tracking ID: FP08160002582 
Assistance Required: Need refund for customer. 

Issue Description: as per customer he placed the order on 15-Apr-2020 and he got the order but after one month the same amount 250 sar got deducted without placing the order as he shared the proof of deduction with us. 
now he is looking for refund . 
​ 
please do needful. 

Regards, 
Ammar Asif