Subject: Re: refund issue case ID ; 1438692
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 12 Oct 2020 18:42:57 -0700 (MST)

Hi Ammar, 

As per the attachment we can not see any transaction ID not even customer details. apologize from customer and ask him to share the transaction ID. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 21:49:12 
Subject: Re: refund issue case ID ; 1438692 

Hi team 

the customer is claiming that his money got deducted without placing the order 
and the amount was 588 sar as we can see in the screenshot that he shared with us , that the amount was debited on 30/07/220 
please find the attachment 

please do needful. 

Best regards 
Ammar Asif 

From: "Seeta Seeta" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 28 September, 2020 16:24:50 
Subject: Re: refund issue case ID ; 1438692 

Hi Ammar, 

Can you please re-escalate the case properly with all the details and also the email format is not good. Please take this advise and try to right simple and fully undersatnable email. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, September 14, 2020 8:59:02 AM 
Subject: refund issue case ID ; 1438692 

Problem Statement: Refund Not Processed 
Order Date : na 
Order ID: na 
Tracking ID: na 
Assistance Required: Need refund for customer. 

customer is claiming that his money got deducted without placing the order 
kindly note that he placed order on 13/06/2020 , and the amount was 588 but as we can see in the screenshot that he shared with us , that the amount was debited on 30/07/220 again 
please find the attachment 

please do needful. 

Best regards 
Ammar Asif