Subject: Refund approval #6222356106
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 12 Oct 2020 14:26:41 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1471059 
Order Date: Sep 8, 2020 
Order ID: 6222356106 
Tracking ID: 46177299114;I10032C 
Total Price: 390SAR 
RMA: 24135387 

Issue Description : As per the Aramex website the return items has been collected under collection Refe ( I10032C ) and till now the RMA not processed. 

Case history : Customer reached out to us on 20 Sep 2020. asking for the refund. we have escalated to Aramex if they have delivered to item to Conloc but no update received. also we have created a child ticket to process the RMA but still no update. 

Customer's history : Customer with us since Sep 2020. and has 3 completed order. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 

Regards, 
Fauzan