Subject: RTO order to be refunded
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 12 Oct 2020 13:44:46 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Sep 9, 2020 
Order ID: 6222737931 
Tracking ID: CRDSAL0065494520 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Sep 9, 2020 , and shipped with Saudi Post under tracking ( CRDSAL0065494520 ). Now as per Saudi Post the shipment has been returned to WH on Sep 26, 2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan