Subject: Re: [#447481] Refund Issue - 9784743915, 9784503830
From: Payfort Helpdesk <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Oct 2020 19:20:13 +0000

Hi Apoorv,     Good Evening and I hope you are doing well.   ​   Here are the RRNs:   ​   FORT ID: 159059997400085914 - RRN 5905999750686033404086 - 48.00 AED  FORT ID: 159059997400085914 - RRN 5905999750686033404086 - 36.00 AED  FORT ID: 159047551200059547 - RRN: 5904755129166922104099 - 116.00 AED  ​      If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.     Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance.     Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly.     Best Regards,   Angelica Tuason  Operations Analyst     Phone: UAE +971 4573 9800 (Option 2)  Email: [email-masked]        A letter to our community  #stayUPBEAT             
                           
                            On
                            Mon, 12 Oct at  6:44 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Angelica, 
   
 Thank you for sharing the RRN however, kindly confirm are these RRN for all the three refund transactions associated with th mentioned order numbers in my previous email 
   
 Appreciate your assistance. 
   
 Regards, 
 Apoorv 

 
  
 From: "support" <[email-masked]> To: "Apoorv Joshi" <[email-masked]> Cc: "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> Sent: Monday, 12 October, 2020 19:24:46 Subject: Re: [#447481] Refund Issue - 9784743915, 9784503830  

 

 Hi Apoorv,

 Thank you for contacting PayFort.  

 
 Here are the RRNs:  
 
 FORT ID: 159059997400085914 - RRN 5905999750686033404086  

 FORT ID: 159047551200059547 - RRN: 5904755129166922104099 

 
 Kindly note that we have recently launched a new option on the PayFort Back Office to be able to retrieve RRN from the reports directly. Please follow below steps to find the RRN for your transaction  1. Login to your FORT Production account 2. Navigate to Transaction report. Search for a specific transaction using FORT ID or Merchant reference. 3. Open additional details of the needed transaction, by clicking on the FORT ID. Amongst the details, scroll down and find Reconciliation Reference (RRN) number in the bottom. 4. Please note that Refund RRN is different from the Purchase RRN, so please ensure checking Refund operation separately if you are looking for Refund Proof specifically. 5. If you are looking for a transaction processed before September 2020, kindly use Financial report instead of Transactions report. 6. RRN will be available in the exported version of the report as well 

 If you have any further queries or questions do not hesitate to reach us we will be happy to assist you. 
   
 Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance. 
   
 Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly. 
   
 Best Regards,  
 
Angelica Tuason  Operations Analyst 
   
 Phone: UAE +971 4573 9800 (Option 2) 
 Email: [email-masked]

   
 A letter to our community 
 #stayUPBEAT 

   

 

                           
                            On
                            Mon, 12 Oct at  5:08 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team,  With reference to the order number: 9784743915, 9784503830   Kindly share RRN for refund processed in these orders customer has mentioned not receiving the refund of AED 116, AED 48, AED 36.  

 Please advise on this on priority. Thank you for your help! 
 
 Regards, 
 Apoorv