Subject: Re: RE: Refund Not delivered order 6223655683
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Oct 2020 18:49:10 +0000

Dear Jessie,     The shared order has been updated has successfully, let us know if any further assistance is required.         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e62621cf56c1d946e8eff639bb022e1c5cd7d17d64351a867866d42ab4bcf22f or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.        Ipsit Sharma Technical Engineer | Fareye       Call: +91 70-6595-6595         7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                     Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.   
                           
                            On
                            Mon, 12 Oct at  5:28 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team

@FarEye Support, 

  

 
 
Kindly change the status

 

   
 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Monday, October 12, 2020 3:56 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Vishwajeet Singh <[email-masked]> 
Subject: Re: RE: Refund Not delivered order 6223655683 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 Please confirm if the changes need to be done. 

 

   

 
 @Jessie,  upon confirmation, we will proceed further from now to avoid any mismatch.   

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e62621cf56c1d946e8eff639bb022e1c5cd7d17d64351a867866d42ab4bcf22f or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Sanjeev Pandey, 

 

 

 
Technical Engineer

 

 

 

 

FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Mon, 12 Oct at 10:44 AM
, FarEye Support <[email-masked]> wrote:

 

 

Dear Jessie,​

 

 

 

 
 
We would like to inform you that we have received your concern regarding the status update, we are working on the same and will update you soon.

 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e62621cf56c1d946e8eff639bb022e1c5cd7d17d64351a867866d42ab4bcf22f or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Tamkin Raza, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Mon, 12 Oct at 10:29 AM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 Status is updated as Return by Saudi Post however in Fareye, it shows In transit. 

 

 

 
 Please mark it RTO delivered with the below time stamp: 

 

 

 
 22/09/2020        12:46 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Shakeeb Arsalan <[email-masked]>
 
Sent: Monday, October 12, 2020 7:19 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>;
 Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]> 
Subject: Refund Not delivered order 6223655683

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Jessie, 
 
Problem Statement: Refund Not Processed

 

 

Order Date : Sep 13, 2020

 

 

Order ID: 6223655683

 

 

Tracking ID: CRDSAL0066365320

 

 

Assistance Required: Need refund for customer.

 

 

 

 

 
Issue Description: the order is marked as returned to origin, However the status is not updated and the refund is not initiated yet.

 

 

 

 

 
Please assist in getting the customer refunded as he is chasing us constantly.

 

 

 

 

 
Regards,

 

 

Shakeeb

 

 

 
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www.landmarkgroup.com 

 

 

 
 
163797:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com