Subject: Need POD
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 12 Oct 2020 10:14:22 -0700 (MST)

Hi Team 

Problem Statement: Pickup complete but the customer did not receive the order 

Order Date: Sep 4, 2020 
Order ID: 6221247978 
Tracking ID: 622124797823999991 
Store code: ShoeMart21137 
Total Price: SAR55.00 

Assistance Required: Need POD 

Issue Description: As per the Hybris the order has been marked "Pickup complete" but the customer is claiming that he did not receive the order, as I have escalated the store for POD but I did not get any confirmation so Kindly check and share with us the POD and customer ID. 

Case History: The customer reached out to us on Sep 4, 2020, for the follow-up for the order. 

Customer's History: The customer has placed his 18 order with us. 

Assistance Required: We request you please do the needful. 

Thanks & Regards, 
Hafizullah.