Subject: Re: [#447480] Refund Issue - 9784743915, 9784503830
From: PayFort RM Key Accounts <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Oct 2020 15:34:35 +0000

Hi Apoorv,  ​   Good Evening!      Please find below refund RRN.  ​   9784743915  Refund RRN: 5905999750686033404086 and 5905999750686033404086  ​   9784503830  Refund RRN: 5904755129166922104099  ​   Kindly note that we have recently launched a new option on the PayFort Back Office to be able to retrieve RRN from the reports directly. Please follow below steps to find the RRN for your transaction 1. Login to your FORT Production account 2. Navigate to Transaction report. Search for a specific transaction using FORT ID or Merchant reference.  3. Open additional details of the needed transaction, by clicking on the FORT ID. Amongst the details, scroll down and find Reconciliation Reference (RRN) number in the bottom.  4. Please note that Refund RRN is different from the Purchase RRN, so please ensure checking Refund operation separately if you are looking for Refund Proof specifically.  5. If you are looking for a transaction processed before September 2020, kindly use Financial report instead of Transactions report.  6. RRN will be available in the exported version of the report as well  I hope this will clarify your query.  ​   If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.  Please let us know how we can improve our support services in order to meet your satisfaction with any future concerns/queries. Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance. Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey right after this email.       Stay Safe  Best Regards,   Harsh Kothari  Operation Analyst     Phone: +971 45739800 (Option 2)  Email: [email-masked]        A letter to our community #stayUPBEAT     
                           
                            On
                            Mon, 12 Oct at  5:08 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team,  With reference to the order number: 9784743915, 9784503830   Kindly share RRN for refund processed in these orders customer has mentioned not receiving the refund of AED 116, AED 48, AED 36.  

 Please advise on this on priority. Thank you for your help! 
   
 Regards, 
 Apoorv