Subject: Re: [#447481] Refund Issue - 9784743915, 9784503830
From: Apoorv Joshi <[email-masked]>
To: support <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 12 Oct 2020 07:44:06 -0700 (MST)

Hi Angelica, 

Thank you for sharing the RRN however, kindly confirm are these RRN for all the three refund transactions associated with th mentioned order numbers in my previous email 

Appreciate your assistance. 

Regards, 
Apoorv 

From: "support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 12 October, 2020 19:24:46 
Subject: Re: [#447481] Refund Issue - 9784743915, 9784503830 

Hi Apoorv, 

Thank you for contacting PayFort. 

Here are the RRNs: 

FORT ID: 159059997400085914 - RRN 5905999750686033404086 

FORT ID: 159047551200059547 - RRN: 5904755129166922104099 

Kindly note that we have recently launched a new option on the PayFort Back Office to be able to retrieve RRN from the reports directly. Please follow below steps to find the RRN for your transaction 

1. Login to your FORT Production account 
2. Navigate to Transaction report. Search for a specific transaction using FORT ID or Merchant reference. 
3. Open additional details of the needed transaction, by clicking on the FORT ID. Amongst the details, scroll down and find Reconciliation Reference (RRN) number in the bottom. 
4. Please note that Refund RRN is different from the Purchase RRN, so please ensure checking Refund operation separately if you are looking for Refund Proof specifically. 
5. If you are looking for a transaction processed before September 2020, kindly use Financial report instead of Transactions report. 
6. RRN will be available in the exported version of the report as well 

If you have any further queries or questions do not hesitate to reach us we will be happy to assist you. 

Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance. 

Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly. 

Best Regards, 
Angelica Tuason 
Operations Analyst 
Phone: UAE +971 4573 9800 (Option 2) 
Email: [email-masked] 

[ https://www.payfort.com/a-letter-to-our-community/ | A letter to our community ] 
#stayUPBEAT 

On Mon, 12 Oct at 5:08 PM , Apoorv Joshi <[email-masked]> wrote: 
Hi Team, 

With reference to the order number: 9784743915, 9784503830 

Kindly share RRN for refund processed in these orders customer has mentioned not receiving the refund of AED 116, AED 48, AED 36. 

Please advise on this on priority. Thank you for your help! 

Regards, 
Apoorv 

447481:58665