Subject: RE: Late delivery: case id - 1541048 Order Number: 9784096465
From: Jessie Caparas <[email-masked]>
To: Hamza Hafeez <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Mon, 12 Oct 2020 12:59:34 +0000

Thanks @Hamza Hafeez<mailto:[email-masked]>

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]> kindly mark this order as not picked as approved by concept head.

REQ0155178

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Hamza Hafeez <[email-masked]>
Sent: Sunday, October 11, 2020 9:46 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>
Subject: RE: Late delivery: case id - 1541048 Order Number: 9784096465

Hi Jessie,

Please proceed with the manual refund.

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cada0c2f6b3ef4838145108d86da8eecc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637379919616375885&sdata=6hESKqjjNG5Ry0R7RslWNIrnmGNQuCuWsbfGVwWgy%2Bc%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 1:49 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Late delivery: case id - 1541048 Order Number: 9784096465
Importance: High

Hi Hamza,

This order has not been shipped since May.

Can we please get your approval to do a manual refund for this order?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 3:26 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Late delivery: case id - 1541048 Order Number: 9784096465
Importance: High

External email sender, please take precaution.
Hi Team

Kindly assist us to cancel below order as the status is store in transit since 25 May 20. and now customer asking for refund.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 17:09:33
Subject: Late delivery: case id - 1541048 Order Number: 9784096465

Hi Team,

Please note that we have received an update from the warehouse: Regarding this order we have not received the products from the concepts.

Problem statement - Late delivery - Shipment has not been handed over to the courier team.

case id - 1541048
Order Number: 9784096465
Order Created: 5/23/2020
AWB - LM355174119

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order.

Regards,
Manish

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