Subject: RE: Late refund // 6223553663
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 12 Oct 2020 12:58:15 +0000

https://landmark.atlassian.net/browse/REL-121758

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, October 9, 2020 3:25 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late refund // 6223553663

External email sender, please take precaution.
Hi Team,

Please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 3:43:10 PM
Subject: Late refund // 6223553663

Hi Team,

Problem Statement: Late refund

Order Date: Sep 12, 2020
Order ID: 6223553663
RMA: 24140714
Tracking ID: 46179028280 , 46179030240

Assistance Required: Need urgent Refund

Issue Description: The customer reported that he returned the items from two orders at the same time in one package.

The refund for the order #6223294581 already processed on 30 Sep, 2020. However, the refund for this order is still pending.

The returned items are:

161846321 - - Printed Thong Slippers
161737134 - - Barbie Mary Jane Shoes with Glitter Applique Detail
162054151 - - Textured Shoes with Hook and Loop Closure

Already created child ticket but did not receive any response.

Please check and look into the case.

Thank you for your help

Regards,
Shivani

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