Subject: Return Processing Request/Wrong Item - 9605560619
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 12 Oct 2020 05:47:10 -0700 (MST)

Hi Team, 

With reference to the order number: 9605560619 
AWB: 46039188683 

Customer placed this order on Sep 30, 2020 and the same was delivered on Oct 1, 2020. Customer reported via chat on the same date that the whole order received is wrong. Kindly find images that customer has shared for the same. The customer was advised to return the items for a refund which were returned under the above mentioned AWB. As per the tracking we have received them on Oct 6, 2020 however, the RMA associated 1000032773 is showing cancelled. 

Since we are not able to cancel the New RMAs, escalating this directly for assistance instead of raising a child ticket. 

Kindly look into this and advise on priority. Thank you for your help! 

Regards, 
Apoorv