Subject: KNET Deduction - 1558726
From: Apoorv Joshi <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 12 Oct 2020 05:40:25 -0700 (MST)

Hi Mustafa, 

Kindly assist with investigating the following charges: KWD 2.50. Transaction ID: 025111025997. Please also find attached the Bank Statement for the same. No order found for this amount in customer history. Their email address is [email-masked]. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, September 9, 2020 12:47:17 PM 
Subject: On Validation Cancelled Pending "8201996220" 

Hi Team 
Problem Statement : On Validation Cancelled Pending 
Ticket id : 1465921 

Customer Email ID : [email-masked] 

Order ID: [ callto:8395033202 | 8201996220 ] 
Order Date: Sep 7 , 2020 
Order Status: ON_VALIDATION_CANCELLED 
Display Order Status : Pending 

Total Price : KWD 3.96 & KWD 2.50 
Issue Description : The payment has been done but the order was stuck on validation. There is no amount captured with us. there has been 2 deduction, one for KWD 3.96 and one for KWD 2.50. But it seems no payment has been successful. 

Bank Statement Link: [ https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/ae021927631fe656615fb08888882093cc803a91/1aa10525066c183b1d1cc2293e4d91b2eb1f10e5/c5e207b053a06483f867cecd17b4d3a0747b2388 | https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/ae021927631fe656615fb08888882093cc803a91/1aa10525066c183b1d1cc2293e4d91b2eb1f10e5/c5e207b053a06483f867cecd17b4d3a0747b2388 ] 

PFA the bank statement shared by the customer. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia