Subject: Re: Late delivery: Case id - 1541831 Order Number: 9604385063
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 12 Oct 2020 05:24:29 -0700 (MST)

Hi Team, 

Need your assistance in the below case. The order was placed on Sep 23, 2020 and till now there is no consignment details. The agent has already created the child ticket but still there is no update. 

The customer is constantly chasing us for his order, so requesting you to check this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Fauzan Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, October 12, 2020 5:42:16 PM 
Subject: Re: Late delivery: Case id - 1541831 Order Number: 9604385063 

Any update? 

From: "Manish Kumar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, October 11, 2020 6:55:26 PM 
Subject: Re: Late delivery: Case id - 1541831 Order Number: 9604385063 

Please note that we have not received any update and the customer is chasing us on a daily basis. 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "esaescalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 10, 2020 4:37:02 AM 
Subject: Late delivery: Case id - 1541831 Order Number: 9604385063 

أHi Team, 

Kindly assist us in below case. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 9 October, 2020 16:58:05 
Subject: Late delivery: Case id - 1541831 Order Number: 9604385063 

Hi Team, 

We have received update from the warehouse that order has not shipped due to IT issue . AWB not generating. Please assist us on it. 

Please note that its been more than 15 days still the order has not shipped from the warehouse. 

Problem statement - Late delivery - Order not shipped from the warehouse 

Case id - 1541831 
Order Number: 9604385063 
Order Created: 9/23/2020 
AWB - Not assigned 

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order. 

Regards, 
Manish