Subject: Re: RE: Refund Not delivered order 6223655683
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Oct 2020 11:55:30 +0000

Dear Vishwajeet,     Please confirm if the changes need to be done.     @Jessie,  upon confirmation, we will proceed further from now to avoid any mismatch.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e62621cf56c1d946e8eff639bb022e1c5cd7d17d64351a867866d42ab4bcf22f or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Sanjeev Pandey,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 12 Oct at 10:44 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie,​ 

   
  We would like to inform you that we have received your concern regarding the status update, we are working on the same and will update you soon.  

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e62621cf56c1d946e8eff639bb022e1c5cd7d17d64351a867866d42ab4bcf22f or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
  Tamkin Raza, Technical Engineer

  FarEye- Enabling Digital Logistics

 
 
  Call: +91 7065956595 

 

 

  

  

                           
                            On
                            Mon, 12 Oct at 10:29 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Status is updated as Return by Saudi Post however in Fareye, it shows In transit. 

 

 Please mark it RTO delivered with the below time stamp: 

 

 22/09/2020        12:46 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Shakeeb Arsalan <[email-masked]>  
Sent: Monday, October 12, 2020 7:19 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]> 
Subject: Refund Not delivered order 6223655683 

 

   

External email sender, please take precaution.

 

 
 Hi Jessie, 
 
Problem Statement: Refund Not Processed 

 
 
 Order Date : Sep 13, 2020 

 
 
 Order ID: 6223655683 

 
 
 Tracking ID: CRDSAL0066365320 

 
 
 Assistance Required: Need refund for customer. 

 

   

 
 Issue Description: the order is marked as returned to origin, However the status is not updated and the refund is not initiated yet. 

 

   

 
 Please assist in getting the customer refunded as he is chasing us constantly. 

 

   

 
 Regards, 

 
 
 Shakeeb 

 

 
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