Subject: RE: The amount has been deducted without completing the order
From: Mustafa Chakki <[email-masked]>
To: Akshay Berry <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 12 Oct 2020 11:43:16 +0000

REFUNDED.

Original Transaction ID202025284935116
IP Address168.187.70.73Batch ID
Transaction Date/TimeMon Oct 12 14:42:46 AST 2020Post Date1012
Transaction ID202028601483353Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number470350******6677Card ExpirationJun , 2023
Transaction Amount29.240Currency Code414
Merchant Track ID159953009200009479Result CodeCAPTURED
Host Response00Authorization Code655329
AVS ResponseCVD2 Validation Repsonse
Reference ID028697000612STAN ID388401
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Akshay Berry <[email-masked]>
Sent: Monday, October 12, 2020 2:25 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: The amount has been deducted without completing the order

Hi @Mustafa Chakki<mailto:[email-masked]>,

Any update?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Saturday, October 10, 2020 4:00 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: The amount has been deducted without completing the order

Looping @Mustafa Chakki<mailto:[email-masked]>

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 6:15 AM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: The amount has been deducted without completing the order
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us in below case.

Regards,
Fauzan

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 27 September, 2020 12:08:55
Subject: The amount has been deducted without completing the order

Hi Team

Problem Statement: The amount has been deducted without completing the order

Deduction Date : Sep 8, 2020
Order ID: [email-masked]<mailto:[email-masked]>
Total Price: KWD 29.240
Transaction ID: I asked Transaction Id but the customer is saying I have no it but he set for us a Bank statement of deduction Approval is attached.

Assistance Required: Need to check and refund

Issue Description: The customer calming that the amount has been deducted and the order did not complete and now he demanding the refund and he has sent for us Bank statement so we request that please do the needful

Regards
Hafizullah

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