Subject: Return Processing Request/Wrong items - 9606546720
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 12 Oct 2020 04:07:10 -0700 (MST)

Hi Team, 

With reference to the order number: 9606546720 
AWB: 46039604656 

Customer placed this order on Oct 5, 2020 and the same was delivered on Oct 7, 2020. Customer reported via chat on the same date that the whole order received are wrong. Kindly find images that customer has shared for the same. The customer was advised to return the items for a refund which were returned under the above mentioned AWB. As per the tracking we have received them on Oct 10, 2020 however, the RMA associated 1000049447 is showing cancelled. 

Since we are not able to cancel the New RMAs and the customer is threatening for Cops, escalating this directly for assistance instead of raising a child ticket. 

Kindly look into this and advise on priority. Thank you for your help! 

Regards, 
Apoorv