Subject: RE: Refund Approval//6455158513
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, Sankar T <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 12 Oct 2020 10:42:19 +0000

@Sankar T<mailto:[email-masked]>

Can you please help cancel the below item.

As per the incident, they have confirmed that the item is cancelled in OMS.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Saturday, October 10, 2020 4:18 PM
To: Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Approval//6455158513
Importance: High

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Please cancel the below non shipped item.

INC0875233

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 5:00 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval//6455158513
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to the order number 6455158513,The order was placed on 1st Dec the customer placed the order for 11 items and as per our Hybris 10 items were shipped from our warehouse. The customer has also collected the same item.

However, from the order 1 item was not shipped which is160276662 - - Maybelline New York Superstay Matte Ink Liquid Lipstick SAR 58.  We are not abble to see any partial cancellation option On the Hybris also the order status is still showing In Progress.

The customer contacted us 1 month back and the agent also escalated the case to concern team in that time but we didn't get any response.

We request you to kindly help us to cancel the item so the refund can be done for the same.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 8, 2020 8:19:31 PM
Subject: Missing Item

Hi Team,

Subject : Missing Item

Problem Statement – Missing Item
Order ID – 6455158513
Tracking ID-- 645515851322999991
Item ID –         160276662 - - Maybelline New York Superstay Matte Ink Liquid Lipstick quantity(1) (SAR58.00)

Assistance Required – Need urgent delivery
Order placed on: Dec 1, 2019
Kindly check on this and update us ASAP.
the customer claims he did not recieve the item kindly check and advice
Regards,

Ezzaldeen

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Subject: Incident Number INC0875233 is moved to Resolved
From: IT Service <[email-masked]>
To: Jessie Caparas <[email-masked]>
Date: Sun, 11 Oct 2020 11:40:06 +0000

Dear Jessie Caparas,

The Incident Number INC0875233 has been resolved and will automatically close in 5 days.

Short description: SVI Inventory sync issues

Resolution notes: Hi Jessie,
Item ID 160276662 is already cancelled in OMS.

Regards,
Vijay

Click here to view INC0875233<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3Fsys_id%3D8a642f01dbbf501034fed4bdd3961958&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc71cac0e5af64694f4ff08d86dda67fa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380132103568686&sdata=Hiw7FbyC%2F8P7WVYeKaIqZ0xN62%2FhrTMWk3YCpF9ai4U%3D&reserved=0>

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