Subject: RE: Missing Item - 8205833140
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, LMG OMS <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Suzana <[email-masked]>
Date: Mon, 12 Oct 2020 10:38:29 +0000

@Vijay mandal (TCS)<mailto:[email-masked]> @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

We just need a cancellation for the below item which is failing.

Not sure why approval is needed here?

Item has not been shipped at all.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Saturday, October 10, 2020 1:21 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; LMG OMS <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Suzana <[email-masked]>
Subject: RE: Missing Item - 8205833140
Importance: High

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

8205833140 - please cancel item ID 161570962. Cancellation keeps on failing.

INC0875007

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 11:13 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Suzana <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Item - 8205833140

External email sender, please take precaution.
Hi Team,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Suzana" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 October, 2020 20:31:44
Subject: Missing Item - 8205833140

Hi Team,

With reference to the order number: 8205833140

Customer reported the following item missing in this order: 161570962 - - Swan Print Passport Cover. Customer ordered 2 quantity and as per consignment details we only sent 1. Kindly assist in cancelling the missing item as the partial cancellation is also failing.

Thank you for your help!

Regards,
Apoorv

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Subject: Incident Number INC0875007 is moved to Pending User Action
From: IT Service <[email-masked]>
To: Jessie Caparas <[email-masked]>
Date: Mon, 12 Oct 2020 09:45:49 +0000

Dear Jessie Caparas,

The Incident Number INC0875007 is moved to Pending User Action

Service Title: Performance

Short description: SVI Inventory sync issues

Comments:
  _____

2020-10-12 13:45:00 GST - Cherukuri Durga Prasad Naidu Additional comments
Dear,

Please provide approval for backend cancellation.

Thanks,
Durga Prasad

Click here to view INC0875007<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3Fsys_id%3D9bfbf64ddbb7501034fed4bdd3961916&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C56afa243acee4264ab7508d86e939fe1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380927618357894&sdata=BTJM8HYfw6IagJdtiMLxGqqZTmKLi4ri6LKjd2PNgsU%3D&reserved=0>

Thanks & Regards,

LMG IT Service Desk
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