Subject: Re: A/c debited order not placed - Ticket ID 1479746
From: Seeta Seeta <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>, jessie caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, anju john <[email-masked]>, Harish Thakor <[email-masked]>, Akshay Berry <[email-masked]>, asjad hussain <[email-masked]>
Date: Mon, 12 Oct 2020 01:26:06 -0700 (MST)

Hi Team, 

Can you please help us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Akshay Berry" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "jessie caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Thursday, October 1, 2020 2:11:24 PM 
Subject: RE: A/c debited order not placed - Ticket ID 1479746 

[ mailto:[email-masked] | @Rashid Gafoor  Kaskar ] please help here as another case of amount deducted but no order has been placed. 

025144020184 
025110020665 

Appreciate your prompt response as customer is following up since a long time. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Wednesday, September 30, 2020 7:33 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: Rashid Gafoor Kaskar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]> 
Subject: RE: A/c debited order not placed - Ticket ID 1479746 

[ mailto:[email-masked] | @Akshay Berry ] 

Kindly check this. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 30, 2020 7:01 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: A/c debited order not placed - Ticket ID 1479746 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in closing the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 17 September, 2020 21:15:43 
Subject: Re: A/c debited order not placed - Ticket ID 1479746 

Hi Team 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 16, 2020 2:45:40 PM 
Subject: A/c debited order not placed - Ticket ID 1479746 

Dear Team, 

The customer is complaining that on Sept 07he tried placing the order, but the order was not placed. His account was debited twice. Attached is the image shared by the customer. 

Customer Email: [ mailto:[email-masked] | [email-masked] ] 

Kindly assist. 

Regards, 

Nikhil. 

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