Subject: FW: Refund approval case ID: 1501100
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 12 Oct 2020 06:48:02 +0000

@Fauzan Ahmad, Musalman<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

Please check RMA # 1000062511

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Prakash Iyangar <[email-masked]>
Sent: Saturday, October 10, 2020 3:51 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval case ID: 1501100

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cef36ee6d1a26498ba17008d86d12b098%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637379274322007860&sdata=bF8dL2RWtiafyUCkyqdvSF%2FRmuLnXqKNKAP1DP1uw7Y%3D&reserved=0>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 1:32:01 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund approval case ID: 1501100

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 8:02 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval case ID: 1501100
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us to get refund approval for the below order.

Thank you for your help.

Regards,

Fauzan

________________________________

From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 3 October, 2020 13:31:00
Subject: refund approval case ID: 1501100

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1501100

Order Date : 15-Sep-2020

Order ID: 2000152096 (Max)

Tracking ID: 43817240246

Total Price : 475 EGP

Issue Description :

With the reference order ID 2000152096 and tracking ID 43817240246, the customer has placed his order on 15-Sep-2020. Now the customer has received incomplete order.

items detail:

161994373 - - Plain T-shirt with V-neck and Short Sleeves EGP 85.00 QTY 1 max

162360213 - - Printed T-shirt with Round Neck and Short Sleeves EGP 100.00 QTY 1 max

161889847 - - Printed High Neck T-shirt with Long Sleeves EGP 110.00 QTY 1 max

162016767 - - Reversible Sequin Detail Dress with Long Sleeves and Hood EGP 180.00 QTY 1 max

Case history : The customer reached out to us on 21 Sep 2020 and since then the issue was pending. i escalated for approval but there was no response.

Customer's history : the customer is with us since 15/09/20 and this is his first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

ammar asif

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