Subject: FW: Missing items/2000132358
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 12 Oct 2020 06:46:29 +0000

@seeta.seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]>

Please check RMA # 1000062507

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Prakash Iyangar <[email-masked]>
Sent: Saturday, October 10, 2020 4:03 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items/2000132358

Approved.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca7da298a4f7b4f499a3108d86d14676a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637379281697903570&sdata=0K%2B%2FZ5YtjYPE9W4meukOUjBOhSNrZ4MBJuHj7W%2FARrM%3D&reserved=0>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 4:02:10 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Missing items/2000132358

Hi Prakash,

Please advise if we can refund the below?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 8, 2020 6:48 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items/2000132358

External email sender, please take precaution.

Hi Team,

Is there any update in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 5, 2020 6:42:48 PM
Subject: Re: Missing items/2000132358

Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 27, 2020 7:30:54 PM
Subject: Re: Missing items/2000132358

Hi team,

The customer is constantly chasing us.

________________________________

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 24 September, 2020 19:04:27
Subject: Re: Missing items/2000132358

Hi team,

any update?

________________________________

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "egywh admin" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 19 September, 2020 21:58:20
Subject: Missing items/2000132358

Hi Team,

Please assist us on below case.

Regards,

Fauzan

________________________________

From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 19 September, 2020 12:02:36
Subject: Missing items/2000132358

Hi team,

Problem Statement: (Missing items)

Order Date :  Sep 8, 2020

Order ID:  2000132358

Tracking ID:  43816551881

Assistance Required: Need missing item

Issue Description: Customer placed order for 11  items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 11 items has been shipped/Delivered from our side.

Customer history: 7  ITEMS OUT OF 11  IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item ​are:

1)162370668 - - Printed T-shirt with Round Neck and Cap Sleeves EGP120.00

2) ​162075883 - - Solid Collared Tunic with Long Sleeves and Front Knot Detail  EGP230.00

3) 162307392 - - Solid Joggers with Drawstring Closure    EGP260.00

4)  162369412 - - Stripe Detail T-shirt with Collared Neck and Short Sleeves EGP100.00

5) 161914074 - - Solid Joggers with Pocket Detail and Drawstring Closure EGP360.00

6) 162054246 - - Plain Jog Pants with Elasticised Waistband and Pocket Detail EGP150.00

7) 162352082 - - Solid T-shirt with Round Neck and Chest Pocket EGP70.00

Regards,

Asjad.

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