Subject: RE: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534
From: Malik Ismail <[email-masked]>
To: FarEye Support <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Vishwajeet Singh <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 12 Oct 2020 06:38:05 +0000

Hi @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>,

Please do the needful.

Regards,
Malik
From: FarEye Support <[email-masked]>
Sent: Monday, October 12, 2020 10:19 AM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Subject: Re: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534

External email sender, please take precaution.
Dear Malik,

As per your concern, we have successfully updated the shared AWB as NDR. Please check and confirm the same.
​
​
Let us know if any further assistance is required from our end.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4&data=02%7C01%7Cmalik.ismail%40landmarkgroup.com%7C4d226054bca345371e4608d86e76b358%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380803397307191&sdata=wCpYJg88MczECrjZ4JfdxFJmLEMyt6Rf%2B8GbdvNFPwY%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cmalik.ismail%40landmarkgroup.com%7C4d226054bca345371e4608d86e76b358%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380803397317183&sdata=i6JFdSRxmzQiZwIEibocx4usccof1XBpC1h9suKTmK0%3D&reserved=0> to check the details.

Thanks and Regards,

Arpana Raj | Technical Engineer

FarEye - Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7Cmalik.ismail%40landmarkgroup.com%7C4d226054bca345371e4608d86e76b358%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380803397317183&sdata=PjiYlfU8L0JT%2BT%2BvQEGtuc4QgsnqjbYZLA%2BfzeKT%2FaM%3D&reserved=0> | Call: +91 70-6595-6595

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On Sun, 11 Oct at 12:07 PM , Malik Ismail <[email-masked]> wrote:
Hi Ipsit,

RTO delivered 06-09-2020.

[Image removed by sender.]

Regards,
Malik
From: FarEye Support <[email-masked]>
Sent: Saturday, October 10, 2020 3:49 AM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534

External email sender, please take precaution.
Dear Ismail,

Could you please share the timestamp at which the same has to be updated.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4&data=02%7C01%7Cmalik.ismail%40landmarkgroup.com%7C4d226054bca345371e4608d86e76b358%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380803397347164&sdata=c%2BPIMzlUf5mqOHT5Gd1SP9IN5KHyie6i8Y7IH0JeKWk%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cmalik.ismail%40landmarkgroup.com%7C4d226054bca345371e4608d86e76b358%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380803397347164&sdata=vyvQbE4%2FQ5Nrf12Hwcf64iSAT27Xk%2FWbel6a05LQ%2FMg%3D&reserved=0> to check the details.

Ipsit Sharma
Technical Engineer | Fareye

Call: +91 70-6595-6595
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Fri, 9 Oct at 9:24 PM , Jagmohan Urmaliya (TCS) <[email-masked]> wrote:
Hi Malik,

   As per the last update received from Fareye on 3rd Sept, order is still in “Carrier Picked” status.

Fareye team need to publish the final delivery status message to OMS then only order status update would flow to Hybris.

Regards
Jagmohan

From: Malik Ismail <[email-masked]>
Sent: Thursday, October 8, 2020 6:35 PM
To: Vishwajeet Singh <[email-masked]>; FarEye Support <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: RE: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534

Hi @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>,

Please update status on OMS and publish to Hybris as status still in transit in Hybris. 6220233534 - FP09021000226

REQ0153567

Regards,
Malik Ismail
From: Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 8, 2020 6:27 PM
To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534

Hi @Malik Ismail<mailto:[email-masked]>,

Status for subjected shipment is already showing rto_delivered .

Pls find the screen shot given below.

[Image removed by sender. Image removed by sender.]

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 8, 2020 5:55 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534

External email sender, please take precaution.
Dear Vishwajeet,

Please confirm if the mentioned changes need to be done.

@Malik Post confirmation we will proceed further from now to avoid any mismatch. Moreover, please share with us the time stamp.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4&data=02%7C01%7Cmalik.ismail%40landmarkgroup.com%7C4d226054bca345371e4608d86e76b358%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380803397377145&sdata=HUDNBTxb7wTTT4Mlf0Kd4WopPO9Ia3UUXrXZVStQNYk%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cmalik.ismail%40landmarkgroup.com%7C4d226054bca345371e4608d86e76b358%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380803397377145&sdata=1mBM5vn8gQbCSiOqicGbZLbJAJBLltt9k4sd5fAoJIU%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7Cmalik.ismail%40landmarkgroup.com%7C4d226054bca345371e4608d86e76b358%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380803397387143&sdata=9l61LMFn%2B7GYH5BNZhDZtKqPgoQEDJ6znJiNDhWrQMw%3D&reserved=0>
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