Subject: Re: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Oct 2020 06:18:54 +0000

Dear Malik,     As per your concern, we have successfully updated the shared AWB as NDR. Please check and confirm the same.  ​   ​   Let us know if any further assistance is required from our end.         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Arpana Raj | Technical Engineer        FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595                      Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sun, 11 Oct at 12:07 PM
                            ,  Malik Ismail <[email-masked]>  wrote:
                             
 Hi Ipsit, 

  

 RTO delivered 06-09-2020. 

  

 

 

   
 
 Regards, 

 Malik  

 

 

  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, October 10, 2020 3:49 AM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked];
 Escalations Dxbteam <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534 

 

 
External email sender, please take precaution.

 

 

 Dear Ismail, 

 

   

 
 Could you please share the timestamp at which the same has to be updated. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

Ipsit Sharma 
Technical Engineer | Fareye

 

   

 

 
 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 Digital Disruptor 

 

 

 

 Recognized 

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

   

 

 

 

 

 

  

 

 

 

  

 

 

 

 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message
 is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

On Fri, 9 Oct at 9:24 PM
, Jagmohan Urmaliya (TCS) <[email-masked]> wrote:

 

 
 Hi Malik, 

 

 

 
    As per the last update received from Fareye on 3rd Sept, order is still in “Carrier Picked” status. 

 

 

 
 Fareye team need to publish the final delivery status message to OMS then only order status update would flow to Hybris. 

 

 

 
 Regards 

 
 
 Jagmohan 

 

 

 

 

 

 From: Malik Ismail <[email-masked]>
 
Sent: Thursday, October 8, 2020 6:35 PM 
To: Vishwajeet Singh <[email-masked]>; FarEye Support <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534 

 

 

 
 Hi

@Jagmohan Urmaliya (TCS), 

 

 

 
 Please update status on OMS and publish to Hybris as status still in transit in Hybris. 6220233534 - FP09021000226 

 

 

 
 REQ0153567 

 

 

 
 Regards, 

 
 
 Malik Ismail 

 

 
 
From: Vishwajeet Singh <[email-masked]>
 
Sent: Thursday, October 8, 2020 6:27 PM 
To: FarEye Support <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534

 

 

 

 
 
Hi

@Malik Ismail,

 

 

 

 
 
Status for subjected shipment is already showing rto_delivered .

 

 

 

 
 
Pls find the screen shot given below.

 

 

 

 

 

 

 

 

 

 

 

 

   

 

Regards,

 

 
VJ

 

 
Supply Chain || Landmark Group

 

 
Landmark Tower, 18th Floor , Dubai Marina

 

 
UAE M     +971-585429874

 

 
UAE P      +971-45174259

 

 
KSA M     +966-596014307

 

 

 

 

 
 
From: FarEye Support <[email-masked]>
 
Sent: Thursday, October 8, 2020 5:55 PM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Vishwajeet Singh <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534

 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear
Vishwajeet,  

 

 

 

 

Please confirm if the mentioned changes need to be done.

 

 

   

 

 
 @Malik
Post confirmation we will proceed further from now to avoid any mismatch. Moreover, please share with us the time stamp. 

 

 

 

 

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 

 
Thanks,

 

 

 

 
Sanjeev Pandey, 

 

 

 

Technical Engineer

 

 

 

 

 

 

FarEye-
 Enabling Digital Logistics 

 

 
 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution
 or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 

 
162565:211857

 

 
 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 

 

162565:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com