Subject: RE: Missing items issue // 9797453372
From: Jessie Caparas <[email-masked]>
To: Atmaram Tiwari <[email-masked]>, Gopinath N <[email-masked]>, Pooja Sharma <[email-masked]>
Cc: "Fauzan Ahmad . Musalman" <[email-masked]>, Pradeep Prusty <[email-masked]>, Krishnaraj K <[email-masked]>, Chaitrashree M C <[email-masked]>
Date: Mon, 12 Oct 2020 06:11:19 +0000

Thanks for the help @Atmaram Tiwari<mailto:[email-masked]>

Let me check the required data from Hybris and will revert to you on this.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Atmaram Tiwari <[email-masked]>
Sent: Sunday, October 11, 2020 12:24 PM
To: Jessie Caparas <[email-masked]>; Gopinath N <[email-masked]>; Pooja Sharma <[email-masked]>
Cc: Fauzan Ahmad . Musalman <[email-masked]>; Pradeep Prusty <[email-masked]>; Krishnaraj K <[email-masked]>; Chaitrashree M C <[email-masked]>
Subject: Re: Missing items issue // 9797453372

Hi Jessie,

As of now Goodwill Returns are the only option to bypass AWB/Pick up.

Please share the list of reasons where pickup is not required, we will ask oms team to bypass AWB.

Regards,
----------------------------------------------
Atmaram Tiwari
Web Team | Landmark Group
18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
w: webteam.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.webteam.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Caf26431c58b94bebd61708d86dbef5ce%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380014219073768&sdata=F%2Fhe2%2FoA%2FoUPoTKOcIuZm4aH7at0rdhgx9c3jGrgN%2FE%3D&reserved=0>
m: +971 52 117 4306
m: +91 98 999 73807
t:   +971   4 517 2015 int:(2015)

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 11 October 2020 at 12:07 PM
To: Gopinath N <[email-masked]<mailto:[email-masked]>>, Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>, Pooja Sharma <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, Pradeep Prusty <[email-masked]<mailto:[email-masked]>>, Krishnaraj K <[email-masked]<mailto:[email-masked]>>, Chaitrashree M C <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing items issue // 9797453372

Hi @Gopinath N<mailto:[email-masked]> @Atmaram Tiwari<mailto:[email-masked]>

Also to add on to the below, is there a possibility to inform the system not to schedule the pickup for reasons such as lost in transit, item missing and or missing product since there will be no items to be picked up.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Gopinath N <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 6:01 PM
To: Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Chaitrashree M C <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing items issue // 9797453372

Hi Jessie,

If there is no item to receive in the order Sahla can still receive the item with missing quantity for all. It will cancel the whole order in OMS and send the Reason code as missing cancellation to Hybris.

Please let us know if you still want to cancel the order from  OMS side.

Thanks and Regards,
Gopinath N

From: Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>
Sent: 10 October 2020 18:16
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items issue // 9797453372

Hybris Return Cancelled will not be allowed once pickup scheduled. @Gopinath N<mailto:[email-masked]> plz cancel it in OMS.
@Jessie Caparas<mailto:[email-masked]>  team can recreate once Gopi confirm.

Regards,
----------------------------------------------
Atmaram Tiwari
Web Team | Landmark Group
18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
w: webteam.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.webteam.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Caf26431c58b94bebd61708d86dbef5ce%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380014219083769&sdata=o0VLrHjh5G3AEUInJZ%2F07TUVrN59kytwXczr%2FNPlbC4%3D&reserved=0>
m: +971 52 117 4306
m: +91 98 999 73807
t:   +971   4 517 2015 int:(2015)

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 10 October 2020 at 1:46 PM
To: Pooja Sharma <[email-masked]<mailto:[email-masked]>>, Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>, Gopinath N <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: FW: Missing items issue // 9797453372

Hi Team,

Can we please delete RMA # 1000018446?

There is no item to be picked up since the item is missing, however agent has created RMA by mistake.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 3:32 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Missing items issue // 9797453372
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to process the refund for the RMA (1000018446) as the item in the RMA is missing. (158183201 - - Juniors 10-Piece Disposable Changing Mat Set /  3 quantity)
Customer did not received 4 item in his order we have refunded for 3 items only.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 October, 2020 07:45:56
Subject: Re: Missing items issue // 9797453372

Hi Team,

​Ticket:  1390845

Problem Statement: (Missing items)
Order Date : Aug 14, 2020
Order ID: 9797453372
Delivery Date: Aug 15, 2020
Tracking ID: FP0815000135
Assistance Required: Need missing item

Issue Description: Customer placed order and she did not receive some items in her order. Under the consignment details we can see that all the items has been shipped from our side.

The missing item​s are:

162066431 - Juniors - Juniors Cloud Print Comforter - 83x106 cms and cost of it is AED 41
162066433 - - Juniors Whale Print Comforter and cost of it is AED 41
158183201 - - Juniors 10-Piece Disposable Changing Mat Set -3 quantity and cost of it is AED ​72
​
The total cost of the missing items is AED 154.

Also, on 5 Oct, 2020 refund has been processed for 2 items but customer is still waiting for the refund for remaining 1 item.

The name of the remaining item is 158183201 - - Juniors 10-Piece Disposable Changing Mat Set -3 quantity and cost of it is AED ​72

Case history : The customer reached out to us on 18 Aug for missing item issue and we and we have escalated the case to concern team but did not receive any response.

Customer's history : The customer is with us since 2018 with 17 complete orders.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 September, 2020 15:06:01
Subject: Missing items issue // 9797453372

Hi Team,
​
Problem Statement: (Missing items)

Order Date : Aug 14, 2020
Order ID: 9797453372
Delivery Date: Aug 15, 2020
Tracking ID:  FP0815000135
Assistance Required: Need missing item

Issue Description: Customer placed order and she did not receive some items in her order. Under the consignment details we can see that all the items has been shipped from our side.

The missing item​s are:

162066431 - Juniors - Juniors Cloud Print Comforter - 83x106 cms and cost of it is AED 41
162066433 - - Juniors Whale Print Comforter and cost of it is AED 41
158183201 - - Juniors 10-Piece Disposable Changing Mat Set -3 quantity and cost of it is AED ​72
​
The total cost of the missing items is AED 154

The courier team updated that they have one carton from the concept against this order and same has been delivered.
​
Kindly check and advice.
​
Thank you for your help!
​
Regards,
Shivani

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